# Support

Denovolab provides support to both our Community version user and Licensed user.   We have support staff working 24 by 7 to assist you in answering you all questions you need to know.   The only difference is that for Licensed user, we will provide installation support, server monitoring and live hands-on assistance in managing your switch.  For Community version user, Denovolab provides details on how to configure our switch via Live Chat, Ticket System, and Google Group.

| Support Channel                                             | Community Version | Licensed User |
| ----------------------------------------------------------- | ----------------- | ------------- |
| [Google Group](https://groups.google.com/g/dnl-class4-user) | Yes               | Yes           |
| [Ticket System  ](http://support.denovolab.com)             | Yes               | Yes           |
| [Live Chat](http://support.denovolab.com)                   | Yes               | Yes           |
| Skype                                                       | No                | Yes           |
|                                                             |                   |               |


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://v5cookbook.denovolab.com/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.