Support

Denovolab provides support to both our Community version user and Licensed user. We have support staff working 24 by 7 to assist you in answering you all questions you need to know. The only difference is that for Licensed user, we will provide installation support, server monitoring and live hands-on assistance in managing your switch. For Community version user, Denovolab provides details on how to configure our switch via Live Chat, Ticket System, and Google Group.

Support Channel	Community Version	Licensed User
Google Group	Yes	Yes
Ticket System	Yes	Yes
Live Chat	Yes	Yes
Skype	No	Yes