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Master DNL Class4 Version 5
  • Introduction
  • Support
  • First Time Setup
    • Create Vendor
    • Create Routing
      • Routing Plan
      • Static Route
      • Dynamic Route
    • Create Client
    • Call Simulation
    • Check CDR
    • Check Report
    • Check PCAP
    • Setup ANI Rotation
    • Set Min Call Duration
    • Block Calls by DNC
  • Maintainence
    • Update US LERG in Switch
    • How to manage PCAP cleaning
    • How to manage CDR cleaning
      • Using dnl_backup_tool
      • Using dnl_cloud_tool
  • Troubleshoot
    • Getting "Missing table" error during invoice generation
    • Switch can't process more than 30K ports
    • How many calls are client sending
    • Call Failure
    • Enforce Valid DNIS Length
    • Enforce E164 Format for Vendor Trunk
    • Configure VoIP Switch in UI
    • SIP Switch is Down
    • Validate Auto-Invoice Rule
  • Installation
    • Installation with RPM
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Support

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Last updated 4 years ago

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Denovolab provides support to both our Community version user and Licensed user. We have support staff working 24 by 7 to assist you in answering you all questions you need to know. The only difference is that for Licensed user, we will provide installation support, server monitoring and live hands-on assistance in managing your switch. For Community version user, Denovolab provides details on how to configure our switch via Live Chat, Ticket System, and Google Group.

Support Channel

Community Version

Licensed User

Yes

Yes

Yes

Yes

Yes

Yes

Skype

No

Yes

Google Group
Ticket System
Live Chat