> For the complete documentation index, see [llms.txt](https://v5cookbook.denovolab.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://v5cookbook.denovolab.com/support.md).

# Support

Denovolab provides support to both our Community version user and Licensed user.   We have support staff working 24 by 7 to assist you in answering you all questions you need to know.   The only difference is that for Licensed user, we will provide installation support, server monitoring and live hands-on assistance in managing your switch.  For Community version user, Denovolab provides details on how to configure our switch via Live Chat, Ticket System, and Google Group.

| Support Channel                                             | Community Version | Licensed User |
| ----------------------------------------------------------- | ----------------- | ------------- |
| [Google Group](https://groups.google.com/g/dnl-class4-user) | Yes               | Yes           |
| [Ticket System  ](http://support.denovolab.com)             | Yes               | Yes           |
| [Live Chat](http://support.denovolab.com)                   | Yes               | Yes           |
| Skype                                                       | No                | Yes           |
|                                                             |                   |               |